Shift Leaders at Crumbl Cookies - Multiple Locations
Full Time • Jenkintown, PA, 19046, Jenkintown
Responsive recruiter
Benefits:
- 401(k) matching
- Employee discounts
- Free food & snacks
- Free uniforms
- Paid time off
- Wellness resources
- $17.00 - $20.00 / hour*
- Part-Time or Full-Time
- Rapid raises and promotion for top performers
- 401k with Matching for Full-Time
- Generous PTO Accrual for Full-Time
- Monthly Shared Bonus Potential
- Monthly bonus potential
The Crumbl Mission:
Bringing friends and families together over a box of the best desserts in the world.
About Us:
Crumbl is the nation's largest gourmet dessert company, with over 1,100 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch!
Shift Lead Position Description:
Following a 2-week training period on all-things-Crumbl, this role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift’s team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.
Responsibilities Following Training Period:
Bringing friends and families together over a box of the best desserts in the world.
About Us:
Crumbl is the nation's largest gourmet dessert company, with over 1,100 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch!
Shift Lead Position Description:
Following a 2-week training period on all-things-Crumbl, this role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift’s team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.
Responsibilities Following Training Period:
- Perform as Manager on Duty during scheduled on-floor shifts in charge of assigning staff to their best positions for the shift, and ensuring they follow policy in all areas.
- Be the front line in resolving customer service issues via phone, in the lobby, and online if needed.
- Mentor and train new entry level staff
- Mentor and train team members on The Crumbl Way
- Coordinate and ensure scheduled dough production, dessert decoration, and baking schedules are on-track
- Execute all Opening, Shift-Change, and Closing procedures when scheduled, including use of app for checklists
- Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence
Minimum Requirements:
- Previous food service leadership experience
- Availability to work half of the weekend shifts each month (We're closed on Sundays)
- Completion of Basic Food Handlers certificate
- Completion of ServSafe - or equivalent - within 90 days of hire
- Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars
- Valid driver's license and reliable transportation to/from work
*Includes Guarantee Tip Minimum:
This role includes TIP SHARING, and includes a guaranteed minimum amount to reach your promised hourly pay rate. This is not "capped" though, so when the store's total tips exceed the minimum, those are paid on top of the minimum guarantee based on policy.
Full-Time Benefits:
This role includes TIP SHARING, and includes a guaranteed minimum amount to reach your promised hourly pay rate. This is not "capped" though, so when the store's total tips exceed the minimum, those are paid on top of the minimum guarantee based on policy.
Full-Time Benefits:
- Health Reimbursement Accounts
- 401k with Employer Match after 3 months
- PTO accrued @0.038 hours per each hour worked up to 80 hours max annually
- One free cookie per shift
- Employee discount
- Closed Sundays
Why Work for Crumbl:
Crumbl is NEVER boring, and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals.
Work Location Options:
Jenkintown, PA
1595 The Fairway, Jenkintown, PA 19046
(in the Baederwood Shoppes on the Fairway, next to Planet Fitness and Whole Foods)
Exton, PA
126 Woodcutter St, Suite 100, Exton, PA 19341
(in Main Street at Exton center, across from Movie Tavern and next to Saladworks)
Newtown Square, PA
3741 West Chester Pike, Suite 103, Newtown Square, PA 19073
(in Ellis Preserve, next to MOD Pizza, Chipotle, FedEx, and CAVA)
Crumbl is NEVER boring, and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals.
Work Location Options:
Jenkintown, PA
1595 The Fairway, Jenkintown, PA 19046
(in the Baederwood Shoppes on the Fairway, next to Planet Fitness and Whole Foods)
Exton, PA
126 Woodcutter St, Suite 100, Exton, PA 19341
(in Main Street at Exton center, across from Movie Tavern and next to Saladworks)
Newtown Square, PA
3741 West Chester Pike, Suite 103, Newtown Square, PA 19073
(in Ellis Preserve, next to MOD Pizza, Chipotle, FedEx, and CAVA)
Compensation: $17.00 - $21.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are CNH Group, a growing franchisee of Crumbl Cookies with 3 locations open in the greater Philadelphia area (Jenkintown, Newtown Square, Exton) and one store in Pentagon City, Virginia (Arlington).
About the Job
Crumbl is the fastest-growing cookie and dessert company in the nation and we offer a fun and inclusive work environment, where you’ll get to help us become the best brand in the nation. Plus you’ll get FREE cookies!
Applicants must be at least 16 years old, have a knack for customer service, and love cookies. Full-time and part-time positions are available and pay varies at each location. Crew members must be able to stand, walk, bend, and occasionally lift heavy items.
You're the secret ingredient
At Crumbl, our secret ingredient is you! Our Crumbl Crew is the heart and soul of every sweet moment. With their passion, smiles, and dedication, they truly add the perfect finishing touch to every dessert. Join today and help us in our mission of bringing friends and family together over a box of the best cookies in the world!
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Or apply here.
Fast-paced, Fun Environment
Learning Opportunities
Room for Advancement
Flexible Scheduling Options
Rapid raises and promotion for top performers
401k with Matching
Generous PTO Accrual
"We Pay for A's" Bonus Program for high school and college students