Assistant GM of Retail Operations at Crumbl Pentagon City
Full Time • Arlington, VA, 22202, Pentagon City
Responsive recruiter
Benefits:
- Phone reimbursement
- Disability coverage
- Life insurance coverage
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- $60,000+ Combined Salary and Bonus Potential
- NO SUNDAYS - We're Always Closed on Sundays
- Up to 80 hours of PTO
- New Store Opening Mid-Late January
- Reports Directly to Owner
The Crumbl Mission:
To bring friends and families together over a box of the best desserts in the world.
To bring friends and families together over a box of the best desserts in the world.
About Us:
Crumbl is the nation's largest gourmet dessert company, with over 1,000 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of 8 or more cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch!
Crumbl - Pentagon City location is the newest location in the DMV, located on the ground floor of The Milton building and on the same block as Pentagon City Metro, Chick-fil-A, and CostCo.
Why Work for Crumbl:
Crumbl is NEVER boring and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals. And for active high school and college students, we offer a “We Pay for A’s” bonus program, as well as $100 bonuses for successfully referring new employees.
Crumbl is the nation's largest gourmet dessert company, with over 1,000 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of 8 or more cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch!
Crumbl - Pentagon City location is the newest location in the DMV, located on the ground floor of The Milton building and on the same block as Pentagon City Metro, Chick-fil-A, and CostCo.
Why Work for Crumbl:
Crumbl is NEVER boring and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals. And for active high school and college students, we offer a “We Pay for A’s” bonus program, as well as $100 bonuses for successfully referring new employees.
Job Description:
This is a full-time salaried position reporting directly to the General Manager. You will share responsibility with a second AGM and the GM for all the typical roles of an Assistant General Manager, including hiring, scheduling, and training. Your area of specific responsibility will be hiring, training, and leading the staff in delivering the best possible quality and customer service. .
Responsibilities:
- Make final hiring recommendations to General Manager on all hourly staff
- Create and maintain staffing schedules meeting the needs of the store
- Oversee hourly staff training and certifications programs in cooperation with corporate trainers
- Monitor and enforce hourly staff policy compliance and any resulting discipline
- Consistently participate in defining, and then maintaining a Culture of Excellence that consistently exceeds customer expectations
- Monitor and lead in maintaining all Key Performance Indicators related to Customer Service and Dessert quality
- Lead point of contact working with catering and fundraising customers and partners
- Receive, resolve, report, and follow-up all in-bound customer inquiries by email and phone
- Successfully and consistently collaborate with your Production & Inventory AGM to ensure overall store goals and standards are met regardless of specifically documented Areas of Responsibility
- Engage in local community in fundraising, relationship building, and marketing opportunities
Minimum Requirements:
- Able to verbally communicate in basic English and Spanish
- Background in QSR or similar high-paced retail Food & Beverage industry
- 2+ Years experience managing 10 or more hourly staff in a customer-facing environment
- 1+ Year(s) experience creating and managing staffing schedules
- Able to work within a weekly range of 40-45 hours, in a combination of days, nights, and Saturdays
- Some experience interviewing and making hiring decisions hourly staff
- At least 18 years old (required to operate some of our kitchen equipment)
- ServeSafe preferred, but must have (or equivalent) within 30 days of start
- Must have smartphone / tablet and able to use for required apps
- Must be comfortable working with basic spreadsheets and use of simple functions
- Able to comfortably lift 50lbs and climb ladders
- Reliable Transportation (we are less than 1 block from Pentagon City Metro)
- Valid driver's license
- Able to pass background check and illegal drug screening
- Ability to attend online meetings and communicate during reasonable hours when not at store
Full-Time Benefits:
- Health Reimbursement Accounts
- 401k with Immediate Employer Match
- PTO accrued @0.038 hours per each hour worked up to 80 hours max annually
- Company Paid Group Term Life for $50,000
- Short Term and Long Term Disability Coverage
- Access to Dental and Vision Insurance (employee paid)
- Mobile Phone Service Allowance $50/mo.
Work Location:
1421 S. Hayes Street, #110, Arlington, VA 22202 (ground floor retail frontage in The Milton apartment building)
Compensation: $60,000.00 - $75,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are CNH Group, a growing franchisee of Crumbl Cookies with 3 locations open in the greater Philadelphia area (Jenkintown, Newtown Square, Exton) and a new store opening in Pentagon City, Virginia (Arlington) in 2025!
About the Job
Crumbl is the fastest-growing cookie and dessert company in the nation and we offer a fun and inclusive work environment, where you’ll get to help us become the best brand in the nation. Plus you’ll get FREE cookies!
Applicants must be at least 16 years old, have a knack for customer service, and love cookies. Full-time and part-time positions are available and pay varies at each location. Crew members must be able to stand, walk, bend, and occasionally lift heavy items.
You're the secret ingredient
At Crumbl, our secret ingredient is you! Our Crumbl Crew is the heart and soul of every sweet moment. With their passion, smiles, and dedication, they truly add the perfect finishing touch to every dessert. Join today and help us in our mission of bringing friends and family together over a box of the best cookies in the world!
(if you already have a resume on Indeed)
Or apply here.
Fast-paced, Fun Environment
Learning Opportunities
Room for Advancement
Flexible Scheduling Options
Rapid raises and promotion for top performers
401k with Matching
Generous PTO Accrual
"We Pay for A's" Bonus Program for high school and college students