All Jobs
All Jobs
Shift Lead at Crumbl Cookies Newtown Square Newtown Square, PA, 19073, Newtown Square

Shift Lead at Crumbl Cookies Newtown Square

Full Time • Newtown Square, PA, 19073, Newtown Square
Benefits:
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • $17.00 / hour (includes $3.00 minimum tip guarantee, but tips not capped)
  • NO SUNDAYS
  • Fast-growing, fun place to work with rapid advancement opportunity
  • Structured training program
  • Up to 80 hours of PTO for full-time employees
  • 401(k) and Telehealth
The Crumbl Mission:
To bring friends and families together over a box of the best desserts in the world.

About Us:
Crumbl is the nation's fastest-growing and largest gourmet cookie company and bakery, with over 1000 stores in the United States and Canada. We boast over 300 different recipes, but rotate six varieties each week so customers always have a new reason to visit!

All desserts are mixed, balled and baked in our bright and vibrant "open bakery" right in front of our amazing and loyal customers. We offer a fast-paced, fun environment with plenty of learning opportunities, room for advancement, and flexible scheduling options.

Working at Crumbl is the perfect place for people who like to try new things and to make other customers happy.

Shift Lead Position Summary:
After training on all operational "stations" and our data-oriented approach to managing the overall store operations, you’ll be leading shifts of 1-4 other team members, managing mix plans, solving customer issues, and managing store openings and/or closings. You’ll have access to constant communication with managers and Crumbl’s support team via our internal apps.

Responsibilities Following Training Period:
  • Perform as Manager on Duty during scheduled on-floor shifts in charge of all operations and as front line in resolving customer service issues and tasking / managing Team Members to their assigned roles
  • Monitor and ensure all shifts operate within acceptable Crumbl operational goals
  • Mentor and train team members on The Crumbl Way
  • Manage dough production and baking schedules as assigned
  • Complete required store Opening & Closing procedures when scheduled
  • Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence
Minimum Requirements:
  • Previous retail leadership experience, preferably in QSR environment
  • At least 18 years old (required to operate some of our kitchen equipment)
  • Available for at least 3 Friday or Saturday shifts per month (we're closed Sundays)
  • Available to open or close store at least 2 days per week (see hours below)
  • Completion of Food Handlers certificate within 1 week of hire
  • Comfortable using phone Apps and digital checklists
  • Valid driver's license and reliable transportation
*Includes Guarantee Tip Minimum:
  • This role includes TIP SHARING, with a guarantee of at least $xx.xx per hour on top of your base hourly pay rate. (Tip sharing = All tips collected are evenly distributed among hourly workers based total non-training hours worked in-store each week. If that total does not equal at least $3.00/ hr, we make up the difference in hourly base pay for the week). 
  • Tip sharing is NOT capped, so when they go over the minimum guarantee per hour, you earn that too
  • The minimum guaranteed tip amount is subject to change every calendar quarter
Shift Descriptions:
  • Store hours are Monday - Thursday 8 a.m. - 10 p.m,  Friday - Saturday 8 a.m. - 10p.m., We are closed on Sundays!
  • Opening or Closing shifts begin as early as 6:00 a.m. if you are also scheduled as a Mixer, or 7:00 a.m. if scheduled as the opening Shift Lead.
  • Closings are typically able to be completed within 20 minutes of closing time (You will never be scheduled to close alone.)
Full-Time Benefits:
  • Guarantee of at least $3.00 per hour in tips for your non-training hours
  • 401(k) with Employer Match
  • Telehealth Plan
  • Up to 80 hours of PTO 
  • Employee Discount
  • Free Cookie with every shift
  • Closed Sundays
Work Location:
3741 West Chester Pike #103, Newtown Square, PA 19073
Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.